Stripe is our trusted payment partner at LettsArt - helping you sell art directly to collectors, safely and securely. Occasionally, Stripe may ask you for extra information to keep your account verified and compliant. Don’t worry - it’s a normal part of financial regulations designed to protect both you and your collectors.
Stripe operates as a regulated financial service. To process payments and transfer funds to your account, it must confirm the identity of anyone receiving money. This process is known as “Know Your Customer” (KYC) and is required by law in most countries.
Stripe might ask you to provide:
You might also be asked to confirm your business type - for example, whether you’re an individual artist , a collective , or a registered gallery .
Check your email or
Stripe dashboard
.
Stripe will send a message explaining exactly what information is missing.
Follow the secure link provided.
You’ll be directed to Stripe’s website, not LettsArt, to upload or confirm details.
Submit your information promptly.
This helps ensure that your payouts continue without interruption.
Wait for confirmation.
Stripe usually verifies details within 24–48 hours. You’ll receive an email once everything’s approved.
If Stripe doesn’t receive the required information, your LettsArt payouts may pause temporarily . Your gallery and art sales will remain visible, but you won’t receive new funds until verification is complete.
As soon as your account is verified, payouts will resume automatically - there’s no need to take further action on LettsArt.
If you’re unsure about what Stripe is asking for, or something doesn’t look right, you can visit Stripe Support
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Thank you for reading this article. Here are three follow-up questions we sometimes find readers have:
1. Is it safe to share my personal information with Stripe?
Answer: Yes, Stripe is one of the world’s most trusted and secure payment processors, used by millions of businesses globally. Your information is encrypted and handled in line with strict financial and data-protection regulations. LettsArt never sees or stores your documents - verification happens securely on Stripe’s own systems.
2. Why does Stripe need my information now?
Answer: Financial regulations evolve and Stripe regularly updates its compliance checks. This might mean confirming your details again or providing a new form of ID. It’s completely normal - these checks protect both you and your collectors, ensuring all payouts remain secure and uninterrupted.
3. What happens to my LettsArt gallery while Stripe is verifying my details?
Answer: Your gallery stays fully visible and active - collectors can still browse, follow and buy your art. Only payouts are paused until Stripe finishes verification, which usually takes less than 48 hours. As soon as your account is confirmed, payments resume automatically - no extra steps required in LettsArt.
